The warranty is 3 years from the date of sale. The warranty covers manufacturing errors.

The warranty is not valid for normal wear and tear or if the damage is caused by incorrect usage and/or accidents. The warranty means you can request a repair or a replacement of an identical or similar product to the faulty one free of charge during this period.

Please note that you may need to cover shipping costs which will be if the warranty is valid.

If you discover a manufacturing error, contact us as soon as possible at hello@ouaw.se for us to assist. Please include:

  • a detailed description of the issue or the discovered error
  • a photo illustrating the defect
  • proof of sale as the invoice/order
  • your complete current contact information

OUAWs warranty does not cover:

  • failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken glass, by getting stuck and snapping the chain, etc.), or accidents
  • esthetical changes, defects, and damages due to normal wear and tear and aging, such as minor scratches, etc.
  • failure or damage caused by unjustifiable repair or modification
  • defects and damages due to loss, theft, fire, water, or a natural disaster