OVERVIEW

Thank you for your interest in OUAW!  These are the terms of use when buying from and using ouaw.se. Please make sure that you have read and understood these terms of use. 

This website is operated by OUAW AB. Throughout the site, the terms “OUAW”, “we”, “us” and “our” refer to OUAW AB. Throughout the site, the terms “OUAW” “we”, “us” and “our” refer to OUAW AB. If you have any questions please contact us at hello@ouaw.se before using this website. If any portion of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms and Conditions shall not be affected.

OUAW AB offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to refuse service to anyone for any reason at any time.

OUAW AB

Gamla Berget 60

791 61 Falun, Sweden

hello@ouaw.se

Company registration number: 559198-5931 by Bolagsverket/Swedish Companies Registration Office
OUAW is a trademark registered by OUAW AB

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

ORDER CONFIRMATION

When you have placed an order you will receive a confirmation email. It is important that you enter the correct e-mail address when placing your order. It is also important to make sure the shipping address is complete and correct. Save the confirmation email of your order.  The order confirmation is your receipt and it serves your proof of purchase. If you do not receive an order confirmation email, please contact us at helo@ouaw.se before placing a new order.

PRODUCTS AND SERVICES

We have made every effort to accurately show images of OUAWs products. We cannot guarantee that your computer monitor’s display of any color will be accurate.

PAYMENT

You can choose to pay by credit card, debit card or PayPal. The accepted cards are VISA, MasterCard and American Express. Your transaction and payment details are directly handled by the payment service providers, with secure encryption, and under strict banking standards. In the checkout you can clearly see who the payment service providers are. Your card or bank details cannot be seen or accessed by OUAW.  

TAXES & PRICES

Please note that the price is set in SEK and is converted into EUR and USD. Due to the currency fluctuation prices are subject to change.

All prices shown on ouaw.se include 25% Swedish VAT. In case an order will be shipped to a delivery address outside the EU the VAT is removed at the checkout or earlier. Non-EU countries can have their own laws and regulations. Please note that you are responsible for any customs charges that may be applied by your country. For information about possible fees and taxes please contact the customs in your country.

OUAW hold the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, OUAW may need to cancel the purchase and refund any amount paid. 

SHIPPING AND DELIVERY

Products in stock are normally delivered within the number of working days shown on the website.Use the tracking number to follow your package as it heads towards you.  The expected delivery time for an order is set out in the order confirmation.Kindly note that public holidays and weekends can mean extra delivery days.  In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if delivery is delayed for more than 30 days and the delay is not due to you.

Depending on local shipment routines you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

External factors outside of OUAW and the courier’s control, such as extreme weather, and technical failures, can cause delays. If that would occur we ask for your patience and understanding.

RETURN & EXCHANGE

We offer a 60-day return period. The right to return and/or exchange the order applies only when OUAW is notified within the return/exchange period.

The returned products must be non-used, in original packaging with all material intact, in the same, new condition as when received.  OUAW reserves the right to reject returns or exchanges if the conditions are not met.

Please note that the customer is responsible for the return shipping cost and is responsible for the product until it is delivered back to OUAW. We strongly recommend that you send the package with with trackable postal service.

You can only return items bought on OUAW’s  website. If you bought it elsewhere you have to return it to that retailer. 

Once your return package is received at our warehouse, it’s processed and inspected.  If your return is approved, a refund will be issued for your order. You can expect your refund to be visible in your account within 5-10 business days.

If you want to exchange please return what you have received and place a new order.  If you have paid customs fees for the product you wish to return, please contact your local post office for information on how to receive a credit or refund.

Return Address:

 UNCLAIMED PACKAGE

If the package is not picked up, the Customer will be charged 350 SEK for freight and handling costs. This fee will be invoiced afterwards or deducted from refund.

If you change your mind after your order has shipped, you need to pick up the package at your delivery point and return it to us to avoid a fee of unclaimed goods.  If the package is not collected, it will  automatically register as unclaimed and charged accordingly.

WARRANTY

The warranty is 2 years from the date of delivery. The warranty covers manufacturing errors. 

The warranty is not valid for normal wear and tear or if the damage is caused by incorrect usage and/or accidents. The warranty means that you can request a repair or a replacement of identical or similar product to the faulty one free of charge during this period. Please note that you may need to cover shipping costs which will be if the warranty is valid. The refund will be paid with the same payment method that you used to pay the order unless otherwise agreed.

If you discover a manufacturing error contact us as soon as possible at hello@ouaw.se for us to assist.  Please include: 

  • a detailed description of the issue discovered error
  • a photo clearly showing the defect
  • proof of sale, the email order confirmation
  • your full current contact information

OUAWs warranty does not cover:

  • defects and damages due to loss, theft, fire, water, or a natural disaster
  • failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken glass, etc.), or accidents
  • failure or damage caused by unjustifiable repair or modification
  • esthetical changes, defects, and damages due to normal wear and tear and aging  as minor scratches, etc. 

PERSONAL INFORMATION

Your submission of personal information throughOUAW.se is governed by our Privacy Policy. 

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights on the website are owned by OUAW or by our licensors.  Any use of the site or its content, as for example texts. images and graphics, in whole or part in a commercial use, is prohibited without the written permission of OUAW.

The ouaw.se website may include user-generated content from e.g. social media applications. OUAW does not claim any ownership in rights in such content, e.g. of images, photos, text or videos and take no legal responsibility for it. If you are offended by any content or in case you suspect a violation of copyright or any other right please contact us at hello@ouaw.se

Linking 

We may link to other websites which are not within our control. When we do this, we will try and make it clear that you are leaving our website. We are not responsible for other websites in any way, and do not endorse them. It is your responsibility to check the terms and conditions and privacy policy on any other website you visit.

Collaboration and Sponsorship 

Part of the Website may contain material from organizations we collaborate with.  It is the responsibility of any external organizations to ensure that their material complies with all relevant laws, legislation, and codes. We will not be liable for any error or inaccuracy contained in any such material.

Third-party content/External contribution to the webpage

Our website may contain ratings, facts, views, opinions, statements, blog comments and recommendations of third-party organizations and/or individuals.  OUAW will not be liable or responsible for third party content. You acknowledge that any reliance on third-party communication, opinion, advice, statement, or information will be at your own risk.

Any comments, ideas, notes, messages, suggestions or other communications that you send to the website shall be and remain the exclusive property of OUAW, and we may use all third-party content sent to the website without compensation to you.

We have the right to remove any material or posting you make on our site.

All material from third-party part shared to our website must be:

• true (if stating facts)

• authentic 

• complying with Swedish law and with law where posted from.

Shared material must not: 

• be obscene, offensive, threatening, discriminatory, violent, sexually explicit or hateful 

• infringe on others intellectual property

• promote any illegal activity

GOVERNING LAW AND DISPUTES

These terms and your use of OUAW’s website are governed by Swedish law. Any disputes fall under Swedish jurisdiction.

LIMITATION OF LIABILITY

We try to ensure the information contained on the website is accurate and up to date, however, inaccuracies may occur from time to time. We reserve ourselves for any image or typographical errors on the Website. 

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of jewelry etc. We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available at any specific time. We reserve the right to withdraw or modify this website at any time.

You expressly agree that your use of, or inability to use, the service is at your sole risk.In no case shall OUAW AB, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

FORCE MAJEURE

In case of Force Majeure OUAW shall be relieved from liability for failure to perform obligations where the failure is a result of acts of nature, acts of terrorism, criminal activities, wars, accidents, strike, embargo, government sanction, sabotage, government intervention, new / amended legislation, interruption or failure of electricity and internet services or other circumstances beyond OUAWs control. 

CHANGES TO THE GENERAL CONDITIONS

Any new features or tools which are added to OUAW shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

That’s all! We hope that you enjoy the relation with ouaw.se and that any purchase will be cherished. These Conditions were last edited 2020-09-06