WARRANTY & RETURNS

Warranty

OUAW pieces carry a 3-year warranty from the date of purchase, covering manufacturing defects. If a fault is found, we will repair or replace the piece with an identical or similar product free of charge. Shipping costs may apply. This warranty is in addition to your statutory consumer rights.

To make a warranty claim contact us at hello@ouaw.se as soon as possible and include:

• A description of the issue
• A photo of the defect
• Proof of purchase
• Your current contact details

The warranty does not cover:

• Normal wear and tear — minor scratches, surface aging
• Accidental damage — knocks, dents, crushing, broken glass, snapped chains
• Water damage
• Damage from unauthorised repair or modification
• Loss, theft, fire or natural disaster

Returns

Returns are accepted within 60 days. The piece must be unworn and in its original packaging.

To return, contact us at hello@ouaw.se and we will provide the return address. Return shipping is at the customer’s cost. We recommend a trackable service.

Once received and inspected, refunds are processed within 5–10 business days.

Please note: water damage to AKIN First Series pieces is not covered. These pieces are not water-resistant — damage from water exposure cannot be refunded. This is stated clearly on the product page and in the First Series section.

For exchanges, return the original piece and place a new order.

Return address:
StarDist AB RETURNS
Hästskovagen 12
813 33 Hofors
Sweden