FAQ - HOW CAN WE HELP

Order and Shipping

Orders ship within 24 hours or on the next working day.

Delivery times from there:

  • Sweden — 1–3 business days
  • EU — 3–6 business days
  • Outside EU — 4–9 business days

Public holidays and weekends may add days. You will receive a tracking number by email when your order ships.

We ship worldwide.
If you are in a remote area with limited postal services, contact us at hello@ouaw.se before ordering.

You will receive a tracking number by email as soon as your order ships. Use it to follow your package from there.

Contact us at hello@ouaw.se as soon as possible.

Once your order has entered the packing process we cannot make changes — this can happen before you receive a tracking number.

You should receive a confirmation email within minutes of placing your order. If it hasn’t arrived:

  1. Check your spam folder. If it’s there, mark it as safe to avoid missing future emails.
  2. If it’s not in spam, contact us at hello@ouaw.se — and please don’t place a new order before hearing from us.

Contact us at hello@ouaw.se and we will do our best to help. Please note that address changes may delay delivery.

First check your tracking number from your shipping confirmation email. Your local postal office can often provide more detail on the status of a delivery than the tracking link alone.

If the maximum delivery time has passed and your order still hasn’t arrived, contact us at hello@ouaw.se.

This is likely a double order. Contact us at hello@ouaw.se and we will sort it out.

I received the wrong item. Contact us at hello@ouaw.se with a photo of what you received and your order number, and we will make it right.

Payment and Security

Information you provide is used solely to process and deliver your order. It may be shared with partners involved in fulfillment and shipping — never for external marketing purposes.

If you have subscribed to emails, you will hear from us occasionally — when there is something worth saying. You can unsubscribe at any time.

For full details, see our privacy policy.

Credit and debit card. We accept Visa, Mastercard and American Express.

Prices are set in SEK. EUR and USD conversions are shown for reference and reflect the current exchange rate. Swedish VAT of 25% is included. For orders shipped outside the EU, VAT is removed at checkout.

Your bank or credit card company may apply their own conversion rates — contact them directly for questions about this.

If your shipping address is within the European Union there’s no additional fees or taxes. For shipping destinations within the EU, Swedish VAT of 25% is included.

For shipment outside the EU the Swedish VAT of 25% is taken off at check out before payment. Non-EU countries can have their own laws and regulations. Please note that you are responsible for any customs charges that may be applied by your country.

Please contact the customs in your country for information about possible fees and taxes

Yes. All transactions are handled directly by our payment service providers using secure encryption and strict banking standards.

Your card or bank details cannot be seen or accessed by OUAW. You can see which payment providers we use at checkout.

All transactions are handled by our payment providers. If your payment is declined, check the following:

  • Sufficient funds on the card
  • Card is enabled for online purchases
  • Card is enabled for international payments
  • Daily spending limit not reached
  • Card not blocked by your bank
  • Personal details match your bank records

If none of the above resolves it, try an alternative card or payment method.

The Jewelry

  • GRAINS — 100% recycled sterling silver
  • AKIN — 100% recycled sterling silver, sapphire crystals, sand from 195+ nations
  • BOND — 316L surgical steel and concrete containing sand from 195+ nations

No.

GRAINS pieces are not made with sand. They are made from sand.

Each piece begins with a single grain that has been scanned and enlarged thousands of times using scientific imaging. The exact shape of that grain is then recreated in recycled sterling silver.

What you wear is therefore not the original grain, but its precise form — a faithful magnification of something normally almost invisible.

The result is a piece shaped by nature, not by design.


Recycled silver and gold are the same quality as new,  re-melted from existing sources such as old jewelry, medical equipment and electronics.

Same material, smaller footprint.

  • Wipe with a soft cloth after use to remove oils or residue.
  • Clean with a polishing cloth when needed. Do not use silver dip on AKIN pieces — it can penetrate behind the glass.
  • Store in the box or a soft pouch when not wearing.
  • Never wear in natural hot springs or volcanic pools — the minerals darken silver within seconds.

AKIN Kinfolk: Water-resistant to everyday wear and light rain. Remove before swimming, showering or prolonged water exposure.

AKIN First Series: Not water-resistant. Remove before any contact with water.

GRAINS: Solid silver — no water restrictions beyond standard silver care.

BOND: Wipe with a soft dry cloth. Concrete darkens with wear and skin contact — this is natural aging, not damage.

Pro tip! Find the small ziplock bag under the soft insert in your box. Store your silver in it between wears — it darkens far more slowly. Not as fancy — but practical!

Two possible causes:

Temperature change: A sudden temperature shift can cause brief condensation between the crystals. This disappears on its own within a short time.

Water exposure: If water has entered the piece, the sand will dampen and a mist may form. Leave the piece in a dry place — it will dry with time, but this can take weeks to months, particularly with salt water. This applies especially to AKIN First Series pieces which are not water-resistant.

The scale number tells you how much the original grain of sand has been enlarged.

Sand grains are usually between about 0.1 and 1 millimetre in size — often too small to notice their shape with the naked eye. In the GRAINS collection, each grain is scanned and then magnified. A scale of ×15, for example, means the piece is fifteen times larger than the original grain. A grain that was less than a millimetre across becomes something you can hold, examine and wear.

Scale varies between pieces — from 9× to 26× — depending on the grain. The scale is chosen to show the grain at its most resolved, not simply to make it as large as possible.

The form stays the same. Only the size changes.

What you see is the exact geometry of a real grain of sand — simply revealed at a human scale.

Sand and Sand Grains

Yes — every nation is in there. But “every nation” is a more complex phrase than it sounds.

How many nations exist in the world depends on who is counting. Some say 193, many say 197, others count 201, 204, 221 or even 249.

The base is the UN framework: 193 member states plus 2 observer states — 195 in total. That is the foundation.

But OUAW goes further. Sand from Taiwan, Kosovo and Western Sahara is in the collection, along with sand from places that are treated as nations in some contexts but not others. OUAW’s position is simple: if people live there and call it home, it belongs in the collection.

Yes — North Korea is in there. The Vatican too. Every single one.

So when we say sand from every nation, we mean it seriously.

This is not about taking political positions. It is about acknowledging people and places with care and respect.

All sand was collected legally. In many parts of the world, collecting sand is restricted or prohibited; protected beaches, nature reserves, geological sites. Every sample was gathered with the knowledge and cooperation of local authorities, geological institutions and environmental organizations. Permits were obtained. Protected areas were respected. Building the collection took years.

Each piece also contains sand from a small number of additional locations, extraordinary places chosen for what they represent rather than where they sit on a map. We call this the secret ingredient. Some of these locations are documented in Sand Origins or occasionally shared on social media. Others remain part of what makes each piece unique. You can read more about this in the separate FAQ.

All 195+ collection sites are documented in Sand Origins,  find it in the top menu.

Collecting sand from every nation is one thing. Collecting it legally is something very different.

It took six years. And persistence — asking, waiting, asking again. And again. Then once more.

The founder of OUAW, together with family, friends and eventually a global network of more than 1,000 people — geologists, travelers, researchers, locals and institutions across every continent — built the collection piece by piece.

Sand collection is restricted or prohibited in many places — protected beaches, nature reserves, geological sites. The rules vary by country, region and sometimes by specific location. Permits were obtained. Protected areas were respected. Every sample was gathered with the knowledge and cooperation of local authorities and environmental organizations.

This is not casual souvenir collecting. It is documented, permitted, cooperative work.

Slowly the jars filled.

Beyond the 195+ nations, each AKIN and BOND piece contains sand from a small number of additional locations. We call this the secret ingredient.

These places are chosen not for political borders but for what they represent: extreme points of the planet, sites tied to human history, belief, exploration and achievement.

Sand from Greenland — politically part of Denmark, yet too vast and distinct not to stand on its own here. Sand from Everest Base Camp. From the birthplace traditionally associated with the Buddha. From sports arenas and rocket launch sites.

Places where humanity has tested limits, expanded knowledge, or gathered together.

Not all locations are disclosed. Some appear in Sand Origins or occasionally on social media. Others remain part of what makes each piece impossible to fully replicate.

The secret ingredient is not static. If you hold sand from a place you believe belongs in it, you are welcome to reach out.

Grains are selected individually by the founder of OUAW.

Selection often starts with place — the location carries its own meaning before the form is even considered. A grain from Everest Base Camp. One from beneath St Peter’s Square in Vatican City. Sand collected along the route of Vasaloppet or from the desert floor of Marathon des Sables.

Beyond location, thousands of grains are examined under magnification. Most are ordinary fragments. Occasionally one stands out — a structure, symmetry or geometry that reveals something unexpected when enlarged.

Some grains take recognizable shapes: a star, a spiral, a pillar. Others are biological in origin — a fragment of an ancient sea lily or a sea urchin spine, reduced by time to the size of a grain. These are chosen because their structure tells a story that purely geological grains cannot.

Selected grains are scanned using micro-CT imaging to capture their exact three-dimensional form.

Not every grain translates well into a piece. Some are too fragile, too complex, or lose definition when enlarged. Selection therefore balances two things: what nature has shaped, and what can be successfully cast.

Selected grains are placed in a scanner at a research facility and X-rayed from hundreds of angles. Each grain is carefully mounted on a thin rod and placed inside a machine the size of a small room — built to image something barely visible to the naked eye. 

The contrast alone says something about what the small can reveal.

The result is not an interpretation of a grain. It is an exact model of one. The shape you see in each piece comes directly from nature.

Micro-CT works like an X-ray scanner in a hospital — but at much higher resolution and directed at very small objects. In OUAW’s case: individual grains of sand.

Each AKIN and BOND piece begins with the same process. Grains are selected by hand from 195+ individual jars — one for each nation. A small amount from each jar is carefully measured out, then hand-blended into a single mix.

For AKIN pieces, the blend is then placed by hand between two sapphire crystals and set in recycled sterling silver. 

Each piece of jewelry is filled by hand. The size, color, and distribution of the sand grains naturally vary. No two are identical.

For BOND pieces, the blend is mixed directly into the concrete — not displayed, not separated, bound into the material itself.

The mix is ​​personally made by the founder of OUAW. Each jar is carefully labeled. After six years of sand collection, there was never a question of handing over the final step.

Each piece contains many more than 195 grains — exactly how many we leave to you to count.

Yes — and we mean it.

If you have sand from a place that feels like it belongs in the collection, we would genuinely like to hear from you. A location with personal significance. A place that rarely appears on maps. Sand from somewhere extraordinary that you happened to pass through.

Before collecting, please check the local rules. Sand collection is restricted or prohibited in many places — protected beaches, nature reserves, geological sites. When in doubt, contact the local environmental or governmental office.

If you are sending sand, please include:

  • The precise location — GPS coordinates, address, or clear description. Unlabelled sand cannot be used.
  • if avaliable – a photo of the place. If you or the person collecting is in the photo, even better.
  • Any personal connection to the location or reason you chose it.

Pack the sand in a double ziplock bag or small plastic bottle and mark the envelope or box: Mineral samples — no commercial value

Get in touch at hello@ouaw.se and we will send you a shipping address.

Sand that arrives may be featured on Sand Origins or social media. It may also find its way into future pieces.

Normally no. But then again, everything is doable.

If you have sand from a place with personal significance and want a piece made from it, there are two possibilities.

GRAINS — one grain. Magnified.

A single grain. From a place or a moment that matters. Based on a grain you’ve selected or one we help you find withing your sand. Micro -CT scanned at a research facility and it’s exact structure recreated in silver or gold. 

The same process used in the GRAINS collection — where one grain is magnified and made visible.

 

AKIN — your sand, within the whole

If you want your sand added to an AKIN piece — it’s possible in the gold version.

Your sand is blended into the existing material from 195+ nations.
Not instead of. As part of it.

Your sand is added to the existing blend from 195+ nations. A custom engraving can also be included.


No excluded nations.  That all are included included is the core idea behind AKIN.


Delivery time from 14 weeks. Prices start at around USD 2,300. Get in touch at hello@ouaw.se to discuss.

Sand is the most ordinary material on Earth. We walk past it every day without looking.

But under magnification, a single grain reveals structure and geometry shaped by pressure and time over millions of years. In GRAINS, that hidden form is what you wear.

In AKIN, sand from every nation on Earth is gathered into one piece — not a symbol of the world, but a material sample of it.

In English the word grit means two things: sand, and the quiet determination to keep going. OUAW sits exactly in that overlap.

The small is never small — not in the world, not in you.

Other Questions

OUAW pieces carry a 3-year warranty from date of purchase, above the EU legal requirement,  covering manufacturing errors. If a fault is found, we will repair or replace the piece with an identical or similar product free of charge. Shipping costs may apply.

To make a warranty claim contact us at hello@ouaw.se as soon as possible and include:

  • A description of the issue
  • A photo of the defect
  • Proof of purchase
  • Your current contact details

The warranty does not cover:

  • Normal wear and tear — minor scratches, surface aging
  • Accidental damage — knocks, dents, crushing, broken glass, snapped chains
  • Water damage
  • Damage from unauthorised repair or modification
  • Loss, theft, fire or natural disaster

OUAW is pronounced “oh wow” — like the moment something small reveals its magnitude.

The name originally stood for Once Upon a Wednesday. The idea that meaningful moments don’t wait for special occasions — they can happen any day, even an ordinary Wednesday.

Today the sound remains. It captures the shift in perception that sits at the heart of the brand: the instant something unseen becomes significant.

Get in touch at hello@ouaw.se with your idea. We are open to collaborations that connect genuinely to what OUAW is about — sand, scale, material, grit.

Tag your photos or videos with #ouaw and we will find them.

We would genuinely love to see how you wear OUAW!

If a piece is out of stock, you can sign up to be notified when it returns — use the button on the product page.

 

Online only — right here. All pieces are sold through ouaw.se. The company is based in Falun, Sweden.

Find us on Instagram: @ouaw