WARRANTY & RETURNS

Warranty

OUAW pieces carry a 3-year warranty from date of purchase — above the EU legal requirement — covering manufacturing errors. If a fault is found, we will repair or replace the piece with an identical or similar product free of charge. Shipping costs may apply.

To make a warranty claim contact us at hello@ouaw.se as soon as possible and include:

• A description of the issue
• A photo of the defect
• Proof of purchase
• Your current contact details

The warranty does not cover:

• Normal wear and tear — minor scratches, surface aging
• Accidental damage — knocks, dents, crushing, broken glass, snapped chains
• Water damage
• Damage from unauthorised repair or modification
• Loss, theft, fire or natural disaster

Returns

Returns are accepted within 60 days. The piece must be unworn and in its original packaging.

To return, contact us at hello@ouaw.se and we will provide the return address. Return shipping is at the customer’s cost. We recommend a trackable service.

Once received and inspected, refunds are processed within 5–10 business days.

Please note: water damage to AKIN First Series pieces is not covered. These pieces are not water-resistant — damage from water exposure cannot be refunded. This is stated clearly on the product page and in the First Series section.

For exchanges, return the original piece and place a new order.

Return address:
StarDist AB RETURNS Hästskov. 12
813 33 Hofors
Sweden