OUAW pieces carry a 3-year warranty from date of purchase, above the EU legal requirement,  covering manufacturing errors. If a fault is found, we will repair or replace the piece with an identical or similar product free of charge. Shipping costs may apply.

To make a warranty claim contact us at hello@ouaw.se as soon as possible and include:

• A description of the issue
• A photo of the defect
• Proof of purchase
• Your current contact details

The warranty does not cover:

• Normal wear and tear — minor scratches, surface aging
• Accidental damage — knocks, dents, crushing, broken glass, snapped chains
• Water damage
• Damage from unauthorised repair or modification
• Loss, theft, fire or natural disaster